Terms & Conditions

Last updated: June 10, 2026

1. Acceptance of Terms

By accessing or using the Global Experience DMC website and services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Provided

Global Experience DMC acts as a Destination Management Company (DMC) and travel intermediary, arranging tours, transfers, hotel accommodations, wedding coordination, MICE events, and related travel services in the Dominican Republic and select Caribbean destinations.

3. Bookings and Payments

3.1 Booking Confirmation

A booking is confirmed only after we issue a written confirmation via email. All bookings are subject to availability.

3.2 Payment Terms

Payment is due as specified in your booking invoice. We accept payments via Stripe (credit/debit cards including Visa, Mastercard, American Express, and Discover). Full payment may be required for certain services or peak-season bookings.

3.3 Pricing

All prices are quoted in US Dollars (USD) unless otherwise stated. Prices are subject to change until a booking is confirmed. Prices include applicable taxes unless noted.

4. Cancellation and Refund Policy

4.1 Tours and Excursions

• Cancellations made 48+ hours before the scheduled departure: full refund.
• Cancellations made 24–48 hours before: 50% refund.
• Cancellations made less than 24 hours before: no refund.
• No-shows are non-refundable.

4.2 Transfers

• Cancellations made 24+ hours before the scheduled pickup: full refund.
• Cancellations made less than 24 hours before: no refund.

4.3 Hotels

Cancellation policies vary by hotel and rate plan. The specific policy will be provided at the time of booking.

4.4 Weddings and MICE Events

Cancellation terms are defined in the event contract. Generally, deposits are non-refundable.

5. Modifications by the Client

Requests to modify a booking must be submitted in writing via email. We will make reasonable efforts to accommodate changes, but modifications are subject to availability and may incur additional fees.

6. Modifications or Cancellations by Global Experience

In rare circumstances (e.g., force majeure, weather conditions, supplier issues), we may need to modify or cancel a booking. In such cases, we will offer alternative arrangements or a full refund. We are not liable for additional costs incurred due to circumstances beyond our control.

7. Customer Responsibilities

• Provide accurate and complete information at the time of booking.
• Ensure you have valid travel documents (passport, visas, etc.).
• Arrive at pickup points on time.
• Behave respectfully toward staff, guides, drivers, and other travelers.

8. Limitation of Liability

Global Experience DMC acts as an intermediary for third-party suppliers (hotels, tour operators, transportation companies). We are not liable for any loss, injury, damage, or delay caused by acts of God, weather, strikes, government actions, or the negligence of third-party suppliers. Our liability is limited to the total amount paid for the specific service in question.

9. Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering medical expenses, trip cancellation, lost baggage, and personal liability. Global Experience DMC does not provide travel insurance.

10. Intellectual Property

All content on this website — including text, images, logos, and branding — is the property of Global Experience DMC unless otherwise credited. You may not reproduce, distribute, or use our content without prior written permission.

11. Governing Law

These Terms & Conditions are governed by the laws of the Dominican Republic. Any disputes shall be resolved in the courts of La Altagracia, Dominican Republic.

12. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted here with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact

For questions about these Terms & Conditions, please contact us:

Email: info@gextravel.com
Phone: +1 305-363-7381
Address: Edificio Empresarial Central Park, Local 315, Calle Principal Down Town Punta Cana, Bavaro, La Altagracia, Dominican Republic